Ms Louise Bannon:

There is a big variation in claims. If people have to pay for flights, in the event that flights are not rebooked by their airline free of charge, incidental expenses, food and drink are the predominant expenses. Staff have been working closely with anyone affected. Sometimes it takes a little bit of toing and froing in terms of getting receipts, etc., but we are working through all those claims very quickly. We have found people to be very reasonable and that has helped to expedite the clearance of claims.