Oireachtas Joint and Select Committees
Tuesday, 26 July 2022
Joint Oireachtas Committee on Transport, Tourism and Sport
Situation at Dublin Airport: Discussion
Mr. Peter O'Neill:
Obviously where somebody has been discommoded through a cancellation, then he or she has full EU261 rights and we will try to re-accommodate them on the next immediate service as quickly as possible. Where we have cancelled flights we have deployed a tool for this summer, which automatically rebooks the customer on the best availability for that. Given that we are in the peak summer then that next availability can be quite limited and obviously that is a concern.
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