Oireachtas Joint and Select Committees

Tuesday, 26 July 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Situation at Dublin Airport: Discussion

Mr. Peter O'Neill:

Obviously where somebody has been discommoded through a cancellation, then he or she has full EU261 rights and we will try to re-accommodate them on the next immediate service as quickly as possible. Where we have cancelled flights we have deployed a tool for this summer, which automatically rebooks the customer on the best availability for that. Given that we are in the peak summer then that next availability can be quite limited and obviously that is a concern.

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