Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

I acknowledged the online improvements. However, I cannot for the life of me figure out why I am getting so many of these queries. They are not from all over the country, rather, they are from my constituency. What the Department officials told us just does not tally with my experience in terms of the timeline for some of the applications that I have been engaging on. The officials have been very helpful, but I do not want to be involved in it. I do not know why people cannot navigate this and why they are so frustrated. This is not tallying with my experience. They are not all complex. For example, it is a family with an additional child. They are not people who have to prove an application where perhaps a child was born in a different country or something such as that. They do not appear to be complex to me. Perhaps I will send the officials a few examples and they might do a test on them, because I am certainly running into a difficulty with that.

Was there any money written off over the period of the pandemic in terms of consular services?