Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

Some of the stuff relating to passports is not stacking up for me judging by what the people who have been coming to my office, which has been for quite a long time now, have said. I am always in favour of fixing the system rather than the individual problem. I certainly do not think any of us wants that kind of level of engagement with the Passport Office. We want people to be able to navigate the process themselves. However, the timelines officials gave do not stack up. Is the timeline for an application counted from the time that the application is made - and then the turnaround time - or is it counted from the time it is checked? It looks like it is counted from the time it is checked. I have had numerous of experiences of this. It is very hard to stack that up.