Verona Murphy (Wexford, Independent) | Oireachtas source

If Mr. Conlan does a price comparison for me between what it cost to process paper applications ten years ago and the cost today with 846 staff, will he send it in for the benefit of the committee? There is something radically wrong with the system. It has caused heartache and hardship, not only for the people who have missed their flights, had to cancel their holidays and lost huge amounts of money but for my staff in particular, who have the patience of Job. They have had to put in time with the Passport Service staff, whom I commend on their patience with us also. It is an unnecessary problem that should never have arisen. I do not believe we are getting to grips with it.