Verona Murphy (Wexford, Independent) | Oireachtas source

We are no further ahead if the online process is working as efficiently as it is. I appreciate there are issues but if 70% of the applications are dealt with successfully and only 30% have problems, why are we not dealing with the 30% more efficiently? I do not get it. We have doubled the staff and the funding. The paper system seems to be worse and slower than ever. Do the witnesses understand what I am saying? Ten years ago the office was dealing with half the number of applications. Ten years on we have another 300,000 applications but they are being dealt with online, which was not done ten years ago in the same way. Why are we falling down? Has the office identified the issues?