Matt Carthy (Cavan-Monaghan, Sinn Fein) | Oireachtas source

May I interject? There must be and must continue to be a mechanism whereby we can talk to humans. Most of the stuff can be dealt with online, but most of the time when we ring on behalf of people it is because they cannot get the full information and because the only way it can be found is by talking to a person. I appeal that, whatever happens, there is a system whereby people can make urgent inquiries if necessary.