Imelda Munster (Louth, Sinn Fein) | Oireachtas source

Why does the Passport Service not tell them that? That is the point. Why does it wait until eight weeks after they have applied to contact them and after a target date to state there is a problem with the applicant's photograph? They then upload the photograph again not knowing the problem is because of the phone. Why not tell them? When the service is so inefficient at this stage, why not give people that advice in advance to prevent causing them even further stress or missing their family holiday?