Ms Siobh?n Byrne:

If applications are straightforward, they are processed very quickly. Somebody can apply for a passport but we may have to go back to the applicant for additional documentation, which can add time to the processing. Where somebody has a complex application, he or she may need some additional time to gather documents together. Somebody may apply for a passport but it can sometimes take a little bit longer to process, if the customer has to gather the information-----