Ms Terri Martin:

Prior to Brexit, one of our members went over, through the cross-border directive had surgery, came back and applied for the reimbursement. That is in the hands of the Ombudsman at present because it turns out the person in question had private insurance but there was a discrepancy with that as well. The private insurance would not pay out but it had reimbursed some of the money from her normal direct debit every month. When she applied for the cross-border directive, they said about this being with the Ombudsman for the insurance company. It is on hold since.