Dr. Deirdre Curran:

We have not brought sleeping bags so there is a limit to the amount of detail into which I can go. Some 63% of employees witnessed or experienced bullying. Some 55% witnessed or experienced harassment. Those are numbers, but a lot of my report contains the words of hospitality workers. We tend to forget there are human beings behind this. If the committee will bear with me, I would like to read one quote. When I asked one respondent what she liked least about working in hospitality, the following was her reply.

I hated the times customers felt like I was a drop out from society or spoke to me as if I had not tried to make things right for them. I hated being made to feel guilty by colleagues by needing time off, or even just wanting it. I hated that I started to resent colleagues for the same reason. I hated being tired. I hated not being fed. I hated not having a place to take a breath and be alone. I hated getting so sucked in that I have lost friends because I always put my job first because I had been tricked into thinking that this is the only way to work. So, there was nothing I "liked least", I HATED aspects of my job. And it is sad that a job made me feel that way.