Mr. Bob Jordan:

I agree that we should have key performance indicators. This is why we are getting our team in place.

We have done some market engagement with engineers so that as soon as this legislation is given the green light, we will be ready to go and support homeowners. We are already looking at our scheduling. It is important for people to know when this work will happen and when it will end. We will be holding ourselves to account through KPIs but obviously we need to wait for the legislation on that.

A decision of the Housing Agency may be appealed to the appeals board. We do not have a say after that. It is completely independent of the agency. I want to be clear that no board member or staff member may be on the appeals panel.