Oireachtas Joint and Select Committees

Wednesday, 15 June 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Future of An Post Network: Discussion (Resumed)

Ms Debbie Byrne:

I will respond and then hand over to Mr. Watt. If a post office closes, continuity of service around core services is important to us. Those services include mail services, the sale of stamps, e-commerce and click-and-collect for parcels. The provision of social welfare and all of the security around that, which includes safes and all of that, is not provided through PostPoint. If a post office closes, we now put in a new-looking PostPoint unit. It is not self-service. I think it is possible to weigh parcels but customers still need to interact with a member of staff. We have in our own company offices some self-service units such as one would see in Marks and Spencer or a local supermarket. That is the way of the world. If a consumer comes in-----

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