Mr. Brendan O'Hanlon:

I might take that. There was not a pattern but rather a host of reasons. There were one or two cases of force majeurewhereby people for urgent family reasons could not do their shift, while for others it related to sickness. There was no pattern that gave us cause for concern. It was just one of those sets of circumstances whereby many people were absent on the day, which, coupled with the time of day, compounded the problem for us. Picking it up that morning was just too late; we could not respond to it.