Ms Louise Bannon:

Unfortunately, congested terminals and what is going on at the moment have a disproportionately negative impact on people with mobility challenges, neurodiversity or whatever the case may be. While we cannot do too much to reduce volumes, etc., we can focus on awareness, empathy, training and information. That is where we need to redouble our efforts with OCS, our partner, but also with all our staff on the ground to make sure they are highly aware and behave in a very emphatic way. That is what we need to focus on over the next couple of weeks in particular. That is all I wanted to say.