Mr. Dalton Philips:

Although challenges remain, the measures we have taken will very substantially mitigate the risk of this weekend and beyond. Should unanticipated issues arise, we will have appropriate escalation and triage mechanisms focused on ensuring no passengers miss their flights.

I hope, Chairman, and members of the committee that the specific initiatives and actions DAA has been taking in recent weeks and months show that we have made a lot of progress. We had a very difficult Sunday and we let many of our passengers down. We have a plan around our staffing plan and for this weekend we will have 40 additional security officers working over the weekend. We will increase our staffing by 10% versus last weekend. There are a number of other details we could go into. We will have a very detailed security plan, which will increase our productivity by 10%.

It was a 10% increase. There are a number of details we could get into. We will have a very detailed security plan, which will increase our productivity by 10%. Last Friday and this coming Friday, for example, there are fairly similar numbers. We will have 10% more people in place and we will have 10% more productivity. We will have a number of activities in place to ensure that people can have confidence that they will make their flights. We have an operations and safety plan in place. Clearly, safety has to be the number one issue - getting people safely onto the flights. We will have a strong communication plan around the two and half hours and the three and a half hours. Challenges remain but we continue to operate a very tight operation with finite margin for error. A significant programme of work is ongoing by our dedicated people to bring the operation back to the standards our customers should be able to expect. We want all of our passengers to have a positive experience travelling into and out of Dublin Airport. As the summer season ramps up, we will continue to drive improvements in our overall service offering to this end.