Oireachtas Joint and Select Committees

Wednesday, 1 June 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Delays at Dublin Airport: Discussion

Mr. Dalton Philips:

I will go to our passenger advice first as I think passengers are very keen to understand that. Our advice to passengers due to fly out of Dublin Airport over the coming period is to arrive at the airport at least two and a half hours before the departure of a short-haul flight to Europe and the UK, and at least three and a half hours for long-haul flights. At times, when the terminal gets particularly busy, be it this weekend or into the future, we will triage access to the terminals and only allow departing passengers into the departure level who have a flight departing within two and a half hours to short-haul destinations and three and a half hours to long-haul destinations. Passengers who arrive too early for their flights - that is, if we need to invoke the triage - will be asked to wait in a dedicated passenger holding area outside of the terminal, with special considerations being given those passengers who require special assistance and those important fliers with autism, etc. Access to the appropriate terminal for departing passengers will be controlled and will require the presentation of documentation indicating the time of flight, such as a booking confirmation or boarding card.

DAA will put in place bad weather-cover, seating and toilets in the holding area as quickly as possible in the coming days, following trials of this system over the June bank holiday weekend. We do not anticipate it will be needed this weekend but this is what we will be building for the summer, and we can go into more detail. Following these incremental measures, we are confident that we have a robust plan and we do not envisage a repeat of what occurred last Sunday.

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