Ms Marguerite Sayers:

If anybody has not received it and transferred to us, we would certainly investigate with the previous supplier if that was the case. Our understanding is that all suppliers have applied the €200 credit by now. We have certainly applied it to all our customers. We expect the number of people in that position to be quite small. We can investigate each one of those as they arise if there is an issue. Certainly, all our customers have had the €200 credit applied. They do not all know that yet because bills typically issue over a two-month period. Even if it is applied to the account, people may not be aware of it until they get their bill, and that could be a number of weeks away.