Mr. John O'Connell:

We are not going to allow a crisis to happen and neither should the State allow that to happen because it owns a number of the banks nor the regulator. The findings of our poll are public in terms of how abandoned staff feel and what would start to rectify this situation. We will not allow a crisis to happen and part of that is the publication of our figures. The reason we got an independent survey is because the integrity of its findings could not be questioned. Whatever the findings, we would have lived with them but it is clear that the findings send a stark message about staff and how staff feel customers have been impacted by the current free-for-all. We need joined-up thinking to cope with this changed process. We used a very co-ordinated process to manage the introduction of the euro and we can do the same in this situation. Customers need not be distressed or stressed and staff do not need to be stressed. We can resolve the situation but that requires adult conversations in order to get everybody on the one page and address the matter.