Oireachtas Joint and Select Committees
Wednesday, 18 May 2022
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland
Mr. Frank Jansen:
We have seen a reducing volume of sales since the announcement. We have redeployed quite a number of people who were previously involved in sales to support our transactions and our customers with moving their accounts to other banks. We have staffed up substantially our contact centre and operations department with people to support the expected increasing volume of accounts being moved and closed. As I explained earlier, of those 52,000 customers who need to find a new home, 97% are digitally active. We will provide a solution to customers in the third quarter of the year, from August, so they can close their accounts digitally and make the process even easier.
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