Ms Jane Howard:

The first thing is that customers have current accounts and then they have a product on them called an overdraft. For our customers who have an overdraft, the vast majority have good credit and there is no reason they will fail to get a current account with an overdraft with another financial institution. That is the first and most important point.

As Ms Arnett alluded to, there are some customers, whom we have been early in reaching out to, who we know are in some financial difficulty. We are already working with those customers to try to restructure that overdraft for them. In some cases they perhaps should have put it onto a personal loan earlier. For example, they might have built up an overdraft that should be on a personal loan and is reducing over a number of months and years and so we are helping them out. Again, if anybody is listening who is in financial difficulty I ask them to please reach out to us. We are reaching out to our customers and we ask them to reach out to us as we are here to help. This should not stop these customers getting a new current account at another bank, even if they have some challenges with their credit capabilities that mean they would not get an overdraft. In those circumstances we will still help those customers with our people who have specialist skills in helping customers in financial difficulty. That work will continue. Is that clearer? Customers can still get new accounts but the overdraft is a product. Most people should be able to get exactly the same product but for those who cannot we are here to support them.