Mr. Frank Jansen:

We have a very intensive communication worked out and we are finalising it.

We will communicate intensively with our customers to avoid exactly what the Deputy is describing with regard to leaving customers behind. This is absolutely not our intention. We will engage throughout that six-month notice period. We will engage on a very regular basis with the customers to keep them aware of the fact that this notice is out there, and to see what we can do help them. There is a lot of communication going to all our customers. We will write them a letter and we will also provide them with booklets with all of the actions they need to undertake so there is a very extensive support process put in place to make sure that customers have the information, have the time, and can take the actions they need to move their current account. This is the main purpose of what we are doing in this process.

We are committed to supporting our customers and this is a process we are starting now. We do not have experience with this very large change of customers. I remind the committee that in our case we are talking about some 52,000 customers, the large majority of whom are digitally enabled. We do believe they have the capability.