Ms Elizabeth Arnett:

I have said that in cases of customers who require additional support, that may mean extra time. It may not mean extra time but it may mean additional support from our debt support unit. We will deal with such customers on an individual basis. We want to be very clear that the six months is a real deadline, but we will deal with customers who require additional support which may require extra time. If there is anyone listening to this who is concerned about that, now is the time that we will engage with them to get those issues resolved. There is a suite of measures that we can put in place. They can be looked at on an individual customer basis to see how best to support that customer. It is not in any of our interests to leave a customer adrift in a situation like that and it certainly is not our intention.