Ms Elizabeth Arnett:

Our agenda has always been to execute our withdrawal in a phased and controlled way. The switcher process starts with the new bank, the receiving bank, but we have provided very clear information in our letters and brochures and on our online hub for customers. I believe our brochure was provided to the committee. We are very clear about the journeys that are available to customers and we are very clear with customers about the pros, issues and steps associated with their type of account so that they have the information and can go to the other service provider and make that choice.