Ms Elizabeth Arnett:

For some customers, the switcher process will work extremely well. Others want to maintain control of the process. The switcher process will do certain things but it will not bring your salary or pension payment into your new account. It will take direct debits and standing orders but not other payments. Depending on the nature of your account, it might suit you to use a different process. Fundamentally, at the heart of both the switcher process and the choose, move and close process is ensuring the regulatory protections are afforded to customers in the appropriate way. Whatever process the customers choose, at the end of the day, the change will be done in a way that meets those requirements.