Oireachtas Joint and Select Committees
Wednesday, 18 May 2022
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland
Ms Jane Howard:
The vast majority of those customers have a personal customer account. We very deliberately started reaching out to our customers from the branches last October with a focus on those who we thought might need more time and our more vulnerable customers who we thought might need more support. We then started with the letters, mainly to our customers who use us as their main bank.
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