Mr. Ned O'Hara:

No, we have never done time and motion on it. We have not because it just gets too complex. It is about the size of the network. People need to understand the scale of the network as well. When we are talking about solutions, we used to talk about if we had the CAO forms, of which there are approximately 70,000 each year, and if we got half of them. It would not even be one transaction per week for the year for 1,000 post offices. It is about the scale of this. We know we provide the service. We have not tried to quantify it because we try to keep on a level about that. We are trying to get a macro solution rather than go into the nitty-gritty of each individual service we provide.

It is provided willingly, as Mr. Martin said earlier. It is not that we do not want to do it. We provide the service willingly. Most postmasters will say they like their job. I do not get depressed when I think about it because most postmasters, when I deal with them, are positive people who provide a service and they look forward. They assume the thing is going to get fixed up. They assume somebody in government will have enough sense to say this service is important and we do not need to lose it but there is danger it will be lost through inaction. I said to the Chairman earlier that what we want is a decision. We do not want a "Maybe" decision. We want either a "Yes" or a "No" decision. It is not a forever decision. It is something that needs to be reviewed. The world is changing. We are celebrating our 100th conference in two weeks. We are providing completely different service now than we did 100 years ago. Will we be around in 100 years? None of us will be around to know but we will be around for the next five to ten years. I expect there will be post offices. We just need to plan for them and have somebody make a decision and say this is a service and it is worthwhile.