Mr. Michael Murray:

Yes. The designated grievance contact aspect was mooted some years ago - I do not know exactly when but I can find out - but it was never brought to fruition. I have been asking for this for a while. I am not sure of the proper word to use but we might call these issues minor ones. A grievance is a grievance, but when a disciplinary matter reaches a step up, CUAG is not in a position to give HR advice and, therefore, we have sought and got an independent HR adviser for the people involved. When I say "independent", I mean independent of management. Volunteers will then feel more comfortable working with him or her, telling their story and getting professional advice, which is what is needed.