Mr. Michael Murray:

They were agreed two days ago. I think everybody will be happier with their content. Through CUAG, we have independent HR representation for volunteers in grievance issues where we feel it is needed for them. As an example, if a disciplinary procedure is started against a volunteer or an OIC, we can now get independent HR assistance to that person, which will be in a position to advise professionally. We in CUAG, obviously, are not HR consultants, so we needed that firm to be available to help and guide these people and to go through everything with them from a HR perspective. That is what was sought and it is what we have got, and we are happy that has happened as part of the process.

In the case of minor complaints, if we call them that, we would like a designated grievance contact to be set up. This would involve an unofficial, friendly chat with the two people involved, whether two volunteers or an OIC and a volunteer, whom we could get in from the Coast Guard cadre. They could be people with or without experience or volunteers; it does not matter. We could ask whoever wished to be in that role to sit down with the people involved, outside of their team. They could come from different areas of the Coast Guard, from wherever we can get them, and they could sit down, chat and try to resolve issues before they get too far. Sometimes, nipping issues in the bud and not letting them fester can help a great deal in any HR matter.