Ms Jacqueline Thornton:

We do. We have an insurance information service. Consumers ring us every day about struggles they have with insurance firms and ask if we can help. With respect to many of those, we tend to explain how insurance works and why they are experiencing those troubles. On the question of whether, if something more serious comes through, we act as a bridge between us and that insurance firm, it depends on the case, but I have had cases where I will ring up my contacts and the member company and say we have got this case in and we think it needs to be looked at and addressed.