John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I am not asking Ms Murdock to talk about individual cases. I am asking her the question because I have come across cases where, in the context of trying to resolve the issue, it has cost more money in legal fees than the solution would have cost. The insurance company and its legal representative do nothing more than use their legal muscle to bully the person who is making the claim off the pitch. If that practice is widespread throughout a number of companies here, I am not surprised legal fees within insurance companies on individual cases, without going into them, are causing a problem.