John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

No. I am asking Ms Murdock what she asks her members. In every group of members, regardless of who they are, there will be those who will fleece a customer, those who might be helpful to a customer, those who might take short-cuts or those who might use an illegal angle to bully somebody out of a claim. When Ms Murdock sees something odd like that happening, is it the type of organisation, and she is representing it, where she can turn around and ask why that is happening?