Ms Aileen Healy:

I am sorry but I did not explain it very well. People would have got through and left a voice message. Our call takers in the office the next morning would have picked up those messages and returned calls to the people who contacted us the previous day. The Deputy also asked about the public office. We closed the public office because of the public health restrictions. The public office was reopened in October last year, when the restrictions started to be lifted. We noticed there is not much of a demand for the public office anymore and people seem to have moved online, with 80% of our complaints now made online or by email.