Ms Aileen Healy:

When the Covid-19 restrictions hit in March 2020, we immediately closed our public office and we also had some difficulties with our phone lines. Initially, like most organisations, we sent the majority of our staff home. It took a bit of time to provide them all with technology, such as laptops etc. We did not allow our staff to take calls from their home locations because some of the calls staff get can be quite traumatic. From a staff welfare perspective we thought it very important they would have supports in place. As soon as we could we brought a small number of people back to the office and they fielded calls from the office on a rota basis. Members of the public also called into us and could leave a message before we returned the call.