Ms Helen Hall:

I wonder about the adverse impact that appeared in Mr. Penman’s report. He talked about this and Deputy Carthy or perhaps Deputy Hourigan talked about the 100-plus cases that were criminal matters. I have a concern that goes back to what the Vice Chairman has just said, which is that if I have taken the courage to ring and I do not get a response or feel I have got one, will I ring again? That is an adverse impact, which is just as serious as it not being recorded as a crime.