Ms Helen Hall:

It is important to understand the process of the review. The review looked at a certain period and the number of calls within that period was 1.4 million. Of that number, 200,000 were cancelled. As it was not possible to look at 200,000 cases, An Garda Síochána rightly looked at the priority 1 calls or emergency calls as the top issue. Emergency calls involve a threat to life and priority 1 calls involve other very serious threats of harm. Things like domestic violence fall into that category. An Garda Síochána took the category of priority 1 and emergency calls as the first piece. Within that, there were approximately 23,000 or 24,000 calls that needed to be looked at. It then rated the calls for risk and looked into those 23,000. Health calls, domestic violence calls and missing persons were taken. These amounted to approximately 5,000 calls, which were then looked at. Of that, it was found that approximately 3,000 were inappropriately cancelled, which represents quite a high percentage. An Garda Síochána then looked at those calls for further information and drilled down. That is where the figure of 134 has come from. To answer the Deputy's question, no, I am not satisfied. There is more work to be done. While the approach was appropriate, it involved looking at a subset of the 200,000 cancelled calls. If you look at Mr. Penman's report, you will see that there are still unanswered questions and that, while we do not want to tie An Garda Síochána up with looking into these 200,000 calls for the next ten years, we have to ask how much we have learned and focus on what will happen in the CAD call room tonight and in the future. That must be the approach. Having said that, there are still questions in my mind. What about the other priority 1 calls? What about looking at the other 175,000 priority 2 and priority 3 calls? Are we sure they are classified properly? You are never going to get to a point-----