Ms Emily Logan:

First, we have a dedicated team. At 7.30 every morning we get a list of all the complaints that have come in. We have a dedicated team monitoring every complaint that comes in so we immediately pick up any case that relates to anybody under 18 years of age. We investigate and we have special procedures for interviewing children. Only staff with a certain level of specialist skills can interview children. Our general policy is to interview children with an advocate. Most often in the complaints, children are either victims or are witnesses to a crime. Most often those complaints are made by their parents, and occasionally they are made by a third party. Occasionally we have children who are in the care system, and that is where things get a little more complicated. They may not be-----