Mr. Tim Fenn:

To return to what I said earlier, our industry was massively successful in growing 90,000 jobs from 2011 to 2019. Covid-19 arrived and we were asked to close the industry. We were closed down perhaps four times and that was hugely destructive to the people and the jobs in our industry. We now have the job of restoring and rebuilding the employment in the industry. Most importantly, we now see a change in the structure and the demands of people regarding what they want in their jobs.

One of the great advantages of the hotel industry is we operate 24 hours a day for 365 days a year, which means we have a very broad roster structure.

People are now looking at satisfying prospective employees' demands for flexibility around the number of hours they wish to work. In the past, our industry might have had a certain minimum number of people all working 40 hours a week, sometimes more. What we see now is that the number of hours people are willing to work is less, and we are working to achieve that. We are also paying particular attention to work-life balance and all the other issues people have now rightly taken stock of in their lives during Covid. They want to start a different life post Covid. We feel as if we are in a good position to facilitate that. We do not get involved in pay rates and so on or in fixing pay, but we know from looking at the various advertisements for employment that the rates of pay are significantly increased and that in certain jobs there are highly paid positions that are just not being filled because the people to fill them do not exist. Does Ms Campbell wish to come in on that and give a sense of the type of approach we are taking to people at the moment and how we are looking after them?