Ms Ber Grogan:

There could be, whether it is a mental health ombudsman or a complaints mechanism. As Ms Coyle mentioned, there is the Policing Authority and the Garda has separate mechanisms for people to make complaints and have those complaints investigated. We always have to keep the power imbalance piece at the forefront of our minds. We can give people the information but until that culture change and until everything shifts and people feel empowered and listened to, we have to make sure there is a safe way for people to complain and that there are no repercussions or perceived repercussions on speaking out. Niall Muldoon was in before the committee - he does amazing work with children - and it is about not putting the barriers of bureaucracy in place. As Mr. Farrelly said, someone can go to the Ombudsman now but they must have exhausted all other avenues of complaints. If you are not well, you are exhausted and you are using all your energy to recover and get through life day by day. The last thing you want to do is take on complaints mechanisms. forms and fighting about having your complaint heard.