Ms Ber Grogan:

It is important that it is independent. There are complaints mechanisms in the HSE. The heads of Bill before us provide for the approved centres to inform people about their complaints mechanisms but to us that is not workable. That is not improving services and enshrining their rights. It needs to be independent from the service providers. For example in Sweden there is a personal ombudsman so if you have severe and enduring mental health difficulties and you do not have many supports, the personal ombudsman will work with you for years. There are examples of supports throughout Europe and in other places. Independent is the main thing, and for the under-18s, we are looking at everything from children in services, adults in services and the family members, friends and supporters.