Ms Nicola Byrne:

That is not our area of expertise, but we see that countries are moving towards zero tolerance at a different pace. However, everyone is aiming towards zero use of control and restraint. The guiding concept is that we move towards zero. All efforts should be made not to have to use it. It should not be seen as an option on a menu but as a practice of last resort. How do we get there? That is the more important question in that, in the vast majority of cases, we should never have to use it. If we had proper early intervention services and properly resourced community services, and if people and their family members were part of a conversation, we would not be in a situation where so many people rely on involuntary admission and control and restraint.