Ms Estela Vidal:

I wish to follow up quickly because the role of Shine is to reflect the voices the of people who use our services. I will read another quote on this point.

They don't listen. They don't understand a person's situation. They think medication is the solution. But they don't understand the effects on a person. Weight gain, loss of drive for life and thoughts of suicide. I have been dragged from my home, put in a padded cell and not allowed use the toilet. I have been forcibly pinned down and injected against my will. They terrified me.