Martin Browne (Tipperary, Sinn Fein) | Oireachtas source

I am glad to see Deputy Buckley is happy. He has lifted all our spirits. I have a few quick questions. During 2020, 6,193 complaints were closed. That was an increase of 95% on the previous year. That is welcome and represents the dedication of the ombudsman's office to resolving issues affecting people. Can Ms McGovern give a brief summary of what was employed to achieve that kind of success rate? Are there any outstanding measures, of which she is aware, that we as a committee might be able to highlight for the ombudsman's office?