Ms Áine Carroll:

I thank Deputy Buckley for the question. We have an appointed access officer for our service. We are very conscious, as Ms McGovern said in her opening statement, that a lot of interaction with our customers is now online. However, many customers cannot, or choose not to, interact online and we are very conscious of the need to ensure we deliver the services in whatever way our customers need them. For that reason, equality, diversity and inclusion are key cornerstones of our customer action plan, which will be published very shortly. Our HR strategy and our people strategy are very much focused on these areas as well. Right now, we have a public office that our customers can visit. We have private meeting rooms if they want to come in and talk to us about their complaint. Our building is accessible by lift and stairs. We are wheelchair-accessible so we currently have the requirements in place for anybody who wishes to visit our office but we are also looking at things like geographical accessibility, whether the need to visit our office in Dublin may act as a barrier and whether we can use technology or other means to provide access to our services for those who may not be able to visit us. It is something we have been very conscious of since the office was established and we continue to consider it in all our work going forward.