Oireachtas Joint and Select Committees
Thursday, 31 March 2022
Committee on Public Petitions
Financial Services and Pensions Ombudsman Annual Report and Related Matters: Discussion
Dr. Áine Carroll:
With regard to the queries Senator Buttimer raised around the sharing of information with the regulatory system, as the ombudsman outlined, that is a key focus for us in the FSPO. One of our strategic pillars in terms of our current strategic plan is sharing and influencing. We are very conscious of the value of the information that we have within the FSPO in terms of particular complaints and issues that have arisen. That will be a foundation stone in terms of our overall communication strategy that we are currently finalising. A broad range of stakeholders are involved in financial services in Ireland, not just in the regulatory system but also in terms of financial education.
Touching on some of the comments made earlier with regard to cryptocurrency, there is obviously a strong need for further consumer information in this area. Indeed, there are some actions set out in the Ireland for Finance action plan as well. We believe the publication of the 1,500 decisions to which the ombudsman referred, as well as the digest, really makes that information visible. That will be of huge use to other parties as they go forward in considering an appropriate response to these issues.
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