Oireachtas Joint and Select Committees
Thursday, 31 March 2022
Committee on Public Petitions
Financial Services and Pensions Ombudsman Annual Report and Related Matters: Discussion
Ms MaryRose McGovern:
I agree with the Senator that it causes concern. However, this office does not have that regulatory mandate. That would be a matter for the Central Bank. However, we have shared those views with the Central Bank with a view to having it think about how that sort of issue could be addressed. I agree with the Senator that if these communications arrive in, once per month or whenever it is, it would certainly help the recipient of those communications if he or she were to understand that it was a mandatory requirement. It is automated. Nobody has necessarily sat down to write that letter to the person. It is coming because it is a regulatory requirement.
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