Jerry Buttimer (Fine Gael) | Oireachtas source

In terms of the Bank of Ireland, 16 cases were upheld around a combination of reasons such as tracker mortgages. How would Ms McGovern describe her engagement with the banks and their engagement with her? The core of what I am coming to, which I raised in the Seanad a number of weeks ago, is the issue of customer service and care in this country. It has deteriorated rapidly. One could spend two hours on hold to even get hold of someone to get an answer, between GDPR and trying to get the right answer or person. Some people have not got the capacity or the patience to keep pushing the button to get the answer. How does Ms McGovern find her engagement with the Bank of Ireland and the Central Bank in terms of being able to be the voice of the customer?