Mr. Drew Harris:

Absolutely. If our policy and the systems had been properly operated, then we would not have had these cancelled incidents.

On the other hand, the staff in the control rooms work in a very pressurised environment. The incidents that come in on the 999 calls are of a large variety but are often traumatic. The staff are working under a great deal of pressure and with what is effectively antiquated equipment. That is not a reason for this going wrong. I am just highlighting the difficulties of their working environment. It should be alleviated to some extent with the new CAD system.