Louise O'Reilly (Dublin Fingal, Sinn Fein) | Oireachtas source

There are going to be resource implications. I am just trying to get a handle on what resources exist currently. Will they be beefed up or is it the intention to buy in some of that expertise? Perhaps we can tease that out. Anything to do with data protection is extremely important in every area, but especially in this area. Data protection will be absolutely essential in this area and it is important the necessary skills would be in place. I would prefer if the skills were not brought in on a temporary basis or outsourced in some way, shape or form but that, given the sensitive nature of data protection, they would be very much in-house, which obviously will probably require a high level of upskilling for personnel if those skills are not available or if they exist but need to be enhanced.

On head 8, it has been stated, "Over 30% of claims enter expensive and lengthy litigation, not only affecting the individuals but the overall insurance environment." Will Mr. Newham talk me through the impact on the overall insurance environment and the difficulties caused by this lengthy litigation? What we would be looking at is the impact on the user at the very end of this process. What are the implications for the insurance market and how does it affect ordinary people trying to get insurance?