Dr. John-Paul Byrne:

I think it goes back again to that piece about organisational intelligence. Based on our participants' experiences and thoughts, there seems to be a significant gap between the stressors they face on the front line and in terms of their working lives and how they are supported by management, HR, colleges or whatever it might be. It is shrinking that gap between management and the front line with information, intelligence and awareness of what is happening on the ground and being agile enough to respond to organisational issues as they arise.

We have ourselves discussed the idea that, particularly for NCHDs, it is almost like talking about a peripheral workforce from another industry. There are basic aspects of employment that seem to be missing. Time, rest and food seem like basic things but they are the things with which they have issues and that are major stressors for them on a day-to-day basis.